Polityka zwrotów – keep kalm

Return Policy

Your satisfaction is very important to us!

Please read the following terms to understand how the return and complaint process works in our store.

1. Made-to-Order Products

All products available in the KeepKalm store are made to order specifically for you. This means that once your order is placed and paid for, it immediately enters production and cannot be cancelled.

We do not accept returns of non-defective goods.

2. We do not accept returns if:

♥ the product does not meet your expectations in terms of size, color, or fit (size charts are available on the website),
♥ you changed your mind after purchase,
♥ you provided an incorrect shipping address and the package did not arrive.

3. Complaints – Damaged or Defective Products

If you receive a product with a visible defect, damage, or production error (e.g., wrong print, mechanical damage, stain), please contact us within 14 days of receiving the package.

Include the following in your message:

♥ your order number,
♥ photos of the damaged product,
♥ a description of the issue.

After verifying the complaint, if the defect is confirmed, you will receive:

♥ a replacement product (at no additional cost), or
♥ a full refund – according to your preference.

4. Complaint Processing Time

Complaints are usually processed within 5–7 business days, and replacement items are shipped according to our standard production time.

5. Incorrect Address or Missed Delivery

If an order is returned to us due to:

♥ an incorrect shipping address,
♥ failure to collect the package,

we can resend the package once the additional shipping costs have been paid. We are not responsible for lost packages resulting from address errors.

6. Contact for Claims and Complaints

Having an issue with your order? Contact us at:

contact.keepkalm.pl@gmail.com